Viber IVR
Reach your personnel on Viber with Voice fallback. Create your own Viber Call Center and take benefit of anywhere and anytime communication to remote and personnel. Avoid high-cost Voice termination communication fees.
Engage with potential and existing customers in real-time with Viber Voice services, elevating your communication.
Viber Cloud IVR is offered through API Dev Platform.
Our team is here for any question that may come up, regarding this service or another matter.
Features
All about this service
Reach up to 100% delivery rate by setting fallback
Set SMS fallback to your Viber messages and reach up to 100% delivery rate. In case a user lacks internet connection, is offline for a certain period of time or isn't a registered user, your message will be sent automatically as an SMS.
NextUp to 1000 character messages in any language
Send messages with up to 1000 characters, no matter the language you send them. Communicate your full message at once and inform your audience better.
NextPay only delivered
Viber messaging is charged per delivered message, with no hidden costs and additional fees. Pay only for the messages that reached their audience and nothing more.
NextFree incoming messages
Open up an interactive communication channel with your audience in real-time. All incoming messages are delivered instantly to you through our API or our Web platform, from where you can start and track conversations.
NextSender ID in any language
Use your custom sender ID (in any language) so your customers can easily identify the sender of every message. The sender ID can be up to 15 characters, no matter the language.
NextDetailed delivery reports
Get delivery reports regarding all your Viber messages. See if they are delivered, seen, not delivered, rejected. For those sent through SMS (fallback) get live delivery reports and see if they are delivered and if not, why.
NextBenefits
Benefits
6 elements you will really value
Instant communication with your audience using the application that more than 890 million unique users already do, so as to communicate.
Elevate your brand’s communication through rich messaging as you can include images and call-to-action buttons to your messages.
Instant, measurable impact and effectiveness of your messages as you can get detailed reports on who opened them and what kind of action followed.
Messages can be either 1 or 2 way without the need of any action or addition. Just send messages and initiate live discussions.
You only pay for delivered messages, reducing your communicational and advertising cost.
You can reach up to 100% delivery rate with the use of a fallback channel, such as SMS.