Two Way Voice
Listening to your customers’ feedback and problems is always a good policy to implement. With Routee’s Conversation and Voice APIs, you can have Two-Way Voice communication with your audience in no time.
Communication Build in Simple Lines
Using Routee API you are able to build your communication event-driven in less than 30 minutes. Use our powerful API to build your flow of communication.
{
"verbs": [
{
"type": "SAY",
"message": {
"text": "Hello. You have called Routee's support. We will connect you shortly. Please wait.",
"gender": "male",
"language": "en-US"
}
},
{
"type" : "DIAL",
"from" : "3069xxxxxxx",
"to" : {
"phone" : "+3069xxxxxxxx"
}
}
]
}
View complete examples
SEE HOW EASY IT IS
Implementing Two-Way Voice communication is quite easy with Routee. You can simply use one of our Virtual Numbers, publish it on your site or offline (e.g. on a billboard. Why not?) and now you are able to receive inbound calls. Your customers can simply call anytime and you redirect each call to a Representative responsible for answering their questions.
UNLIMITED INCOMING CALL QUEUE
What about multiple calls at once? Don’t worry about it. Routee can provide you a Queue for incoming calls. That way you won’t miss a single call nor any chance to hear your app’s users’ feedback or problems. You can also set music tones or prerecorded messages for them to hear in case they have to wait in queue before talking to you. Cool, right?
CONTROL YOUR COMMUNICATION
With Routee’s Conversation and Voice APIs, every little detail is recorded. You will receive real-time statistics and analytics about all incoming calls, caller ID, call duration and much more. Then you can use these valuable insights to customize your strategy for your benefit. And don’t worry about implementation cost. Everything can be found in our detailed documentation with examples.
CLICK TO CALL
Perhaps your clients prefer that you call them instead. Enter Click-to-Call. Implement this service by adding buttons or scannable objects on your site or even offline on posters and whatnot, and let your customers inform you when they want them to make contact with them. Learn more
SOME OF OUR CUSTOMERS' STORIES
WANT TO LEARN MORE?
NEWSLETTER
Powered by AMD
Powered by one of the three top ranked global leaders in connectivity for the telecommunications industry, to be precise. Routee expands communication capabilities between people, applications, corporations and machines providing maximum security and data protection.
