Frequently asked questions

Do you support business hours?

Routee's support department is available 24/7/365.

How do Routee's cookies work?

Routee gathers cookies in order to build each of your contact's persona. In this way, it will be possible to optimize its services. Cookies only work when your contacts reacts to a specific URL that directs to your website and they accept to provide cookies.

We only do social.

Wouldn't you be interested to use direct communication channels like SMS, Viber, Voice and email and increase your sales up to 183%?

A partner has taken over this aspect of job.

You could give us the contact details of your partner so the responsible department of our company will be able to contact them.

I only use automations via email.

Email has an open rate of 4%, using Viber and SMS you can have up to 70% more orders through abandoned cart automation.

I send SMS and emails only for order status updates.

Would you be interested to have automations depending customers/visitors behavior and increase your sales?

I don't have money.

Don't your employees waste time notifying your customers in a non-automated way?

I am in a transitional state to go to a new eCommerce platform.

Which is the new eCommerce platform you will use? This it the perfect time to integrate our platforms.

Why should I use both SMS and email for the abandoned cart automation?

This way the communication about the product will be more direct and this can result in an increase up to 70% for your sales comparing to only contacting via email.

If I use all these automations and also send bulk SMS campaigns via Routee won't I spam my customers?

We can set a limit about the max times a customer will be contacted in a specific time period, e.g. per month.

SMS is too expensive, why should I use it?

Because SMS will give you more sales and the cost difference is minimal compared to your sales profit.

I have an old list.

We can provide our HLR service to clean your list and only keep the valid contacts.

We are a new e-shop and have no client list.

WayMore marketing automation platform will help you automate the order procedure, build new client list via forms and enrich it via social media campaigns.

I only have email.

We can offer you solutions via forms to gather mobile numbers.

I don't have a contact list neither for SMS nor for email.

We can offer you solutions via forms to gather contacts.

I have no GDPR compliance from my customers.

We can provide solutions to get your clients' GDPR agreement via landing pages and automatically update your contacts in Routee.

I keep information and manage my clients through ERP.

By integrating ERP with WayMore platform all the info can be used to increase sales. 

I have no programmer/IT/technical dept.

Integrating with WayMore is very simple and even you can do it. Or we can handle it.

How many sub-accounts can I create?

You can create as many sub-accounts as you want.

How can someone have an access to my account?

The only way for someone to have access to your account is to be invited by you.

What if my invitation wasn't sent or I changed my mind?

You can resend the invitation or even revoke it anytime.

Can I change my email address?

You can change all the account's data except from the user name which you had set.

I forgot my password. Now what?

In case that you forgot your password, we will send you an email in order to reset the old one and create a new one. You can always change your password at account's settings.

I'm interested for a job position. Where can I apply?

Since you are interested for a job position and you see your self working in our team you can send your CV at

What is the procedure after I apply for a job?

Our recruiters review job applicants for each opening and reach out to those who appear to be a strong match with the position. But even if you're not contacted for the job you applied for, your information will go into our recruiter's shared candidate database, which means you may be contacted for other opportunities at a later date.

Can I apply for more than one job at the same time?

Yes, you can apply for multiple openings.

I didn't find an opportunity specific to me, but should I still submit my resume/cover letter?

Yes, you can send us your CV and your information will go into our recruiter's shared candidate database, which means you may be contacted for other opportunities at a later date.

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