Be where your customers are. Interact with your customers at their preferred communication channel. Send relevant information to your customers’ preferences, about the products and services they purchased from your company, instantly answer their inquiries, resolve customer support issues, and much more. All the tools you need for sustainable communication with your customers is available through Routee’s user-friendly and robust platform.
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Personalization & Segmentation
Routee allows for text message marketing for small business Reach your target audience one-to-one through the broadcast lists. No recipient is aware of the other recipients in the same broadcast list. As soon as anyone of these recipients replies to your message, it will appear as a normal, one-to-one message in your chats screen, and their reply won’t be sent to anyone else in that broadcast list.
Understand your customer preferences and gain better insight into your ROI with delivery callbacks. See when a customer is replying or reading your messages. Get detailed reports on personal information to efficiently segment your customer campaigns.
Regardless of your customer database size, whether you have hundreds or even millions of customers, your WhatsApp messages are dispatched fast, accurately, and securely through the Routee platform.
From small local businesses to global enterprises, Routee makes sure your WhatsApp messages are successfully sent across the world.
You can measure the effectiveness of your campaigns through A/B testing. You can create two different templates, then see which of them responds better and improve the efficiency of your communication.
Routee is very serious about its support. We provide our customers with 24/7 support service, 365 days per year, worldwide.
Onboard New Customers
Design WhatsApp Business campaigns with configured hooks aimed at prompting customers’ responses as soon as they make a purchase from your online shop. Set different types of privileges for your new customers triggered by personalization.
Motivate Inactive Customers
Identify your customers’ preferences through the in-depth segmentation capabilities of Routee’s platform, use these data to define your main idle market segments, and send them tailor-made offers or related bundles of products.
Recover Abandoned Carts
Address your customers when they leave an unpurchased product in the shopping cart of your e-shop as soon as the incident occurs. Define personalized market segments per cart abandonment and implement cart recovery campaigns to re-engage lapsed customers.
Alerts and Notifications
Use the WhatsApp Business API to send pre-approved messages and notifications such as delivery and order confirmations, new products, invoices, and more.
Provide fast and comfortable customer support through asynchronous conversations allowing customers to respond when it’s convenient for them.
Cross-selling & Upselling
Address your current customer database to launch promo campaigns, make announcements, organize competitions, and manage special releases, by combining the broadcast lists feature with Routee’s automation capabilities.
You can reduce the communication cost since you are not being charged for undelivered messages to most countries. Otherwise, when a predefined number of messages are not delivered or converted, the contact is automatically transferred to the blacklist. In this way, you can scale your ROI up to 24 times.
Remarkable Customer Experience
Send timely reminders over the channel your customers use the most and enable two-way communication between them and your support team. Deliver consistent, personalized messages. We can help you get up and running in no time, whether it’s assisting with integrations or consultancy.
Provide Greater Customer Satisfaction
Improve your response time with automated messages. Promptly assist your customers with their inquiries and increase your revenue substantially with pre-set responses to your most frequently asked questions.
Get Immediate Feedback
Let your customers reach you with WhatsApp’s two-way messaging. Conduct surveys for product and brand improvement.
Segment your Audience
Launch highly targeted campaigns based on your customer preferences or repeat business trends. Send exclusive offers to your loyal customers and increase your retention rates.
Highly Engaged Customers
Keep your customers updated on your latest products and services. With Routee you can launch automated campaigns, based on new content such as blog posts and e-commerce catalogs.
Security As A Priority
Routee’s WhatsApp Business Messaging service is provided via private cloud servers that are fully protected with the latest firewall technology. You can be confident that each message will be sent privately and securely to each recipient.
Powered by one of the world leaders in connected technology, Routee uses AMD Telecom to ensure your business has robust, reliable and scalable automated marketing services you can trust and count on day-after-day.