SMS Survey
You want to know if your users like your app. What to fix, what to keep. You need their feedback. Use Routee’s SMS API and Virtual Numbers and conduct SMS surveys effortlessly to get that valuable feedback.
Communication Build in Simple Lines
Using Routee API you are able to build your communication event-driven in less than 30 minutes. Use our powerful API to build your flow of communication.
<?php
// read input data from POST
$request = json_decode(file_get_contents('php://input'), true);
// set file name
$log_file_name = "my-inbound-logs.log";
// check if log file already exists
if (!file_exists($log_file_name)) {
//create a file in not exists
$log_file_create = fopen($log_file_name, 'w');
fclose($log_file_create);
chmod($log_file_name, 0755);
}
// Check for null request
if ($request == null) {
//save message to a specific log file
error_log("Request is null\n", 3, $log_file_name);
return;
}
// Check that this is an inbound message
if (!isset($request['direction']) == 'Inbound') {
//save message to a specific log file
error_log("This is not an inbound message\n", 3, $log_file_name);
return;
}
// Write data to log file
error_log("The following inbound message: ".$request['message']." with messageId: ".$request['messageId']." was received at: ".$request['receivedDate']."\n", 3, $log_file_name);
View complete examplesSURVEY EVERYONE!
More than 4.5 billion people use SMS, and with 98% of SMSs opened (vs. 20% for emails), you are guaranteed to reach most, if not all, of the target audience of your Survey. Also, the age range of people that use SMS is much greater than the equivalent of any other similar channel, so you can reach even people that are less technology friendly and don’t use apps or people that don’t have internet access. Most importantly, the need for splitting SMS campaigns into “smartphone” and “feature phones” disappears and you can reach both cases on one go!
STORE AND RETRIEVE USER FEEDBACK
All your customers’ responses to your Two-Way SMS Survey are instantly gathered in one location for your ease and results can be drawn from the very first entries. Moreover, you can categorize the responses as you wish based on the keyword customers use to reply. We also offer all kinds of status updates on whether messages were delivered or not so you can have more accurate results.
USER CONVENIENCE IS THE KEY TO GETTING ANSWERS
When surveying someone in person, for example, they need to be present and available for a certain time period, and you need to grant some of your time and personnel resources, as well. Surveys with Two-Way SMS free both your and your customers’ hands because you send when it’s convenient to you, your working hours or when your schedule allows it, and your customers reply when they are not busy. This way, your Survey doesn’t seem like something that’s in the customer’s way and, in return, they feel happier to respond.
A PICTURE IS WORTH A THOUSAND WORDS
SMS is great and all but what if you want to send some images or audio files to your audience? If that’s the case, you can simply use Routee’s MMS API and expand your communication instantly.
SOME OF OUR CUSTOMERS' STORIES
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