Use cases
Transportation
Banks
Transportation
The problem
Alex is looking for a cab. He does not have an internet connection to hail a cab through the taxi company’s app. He would like to make a call to a number and get connected to an available driver and tell him where he should pick him up, but he would like to keep his caller ID hidden.
Analysis of the problem
The real problem is that while Alex wants to keep his caller ID hidden, the taxi driver will not be able to call him back in a case of emergency or in order to confirm the hail.
This occurs as your customers:
Want to keep their contact details concealed. This makes them feel more secure.
Are used to receiving calls in order to confirm an appointment.
Routee's Solution
Call masquerading builds trust and loyalty among your customers as it adheres to their privacy and heightens the chances of reusing the service. Alex can now call a toll-free number to ask for a taxi, keeping his number concealed. Routee receives the call from Alex and makes a request to the company’s platform.
The platform connects Alex with the appropriate driver. Then, the TAXI company platform can be setup in a way that a virtual number can be reserved for direct communication between the Alex and Taxi driver. Safeguarding your users from harassment or other malevolent actions is now easier than ever.
You need a platform that:
Protects the identity of your users.
Provides you with detailed incoming and outgoing call reports.
Keeps your costumers satisfied and increases their commitment to your brand.
Routee can
Hide the real caller ID of every user.
Create loyal customers by providing unique customer experience.
Provide you with very simple and cost-effective solutions opposed to complex segmentation procedures.